Player’s account blocked due to multiple accounts claim
Content
- Unjustified complaint
- Player struggles with casino’s verification request for a physical bank card.
- Can I use Skrill NETELLER for bet365 deposits in Europe?
- Cookies on Companies House services
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Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings.
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Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The player from Ontario, Canada had reported that his casino account had been blocked after a friend had misused his phone.
However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals. We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder. The casino accused the player of multiple account creation, which the player denied.
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- Therefore, we had been unable to investigate further and had to reject the complaint.
The casino then sent the player an email in which they promised to return his deposit. The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved. The player, Maria, requested a withdrawal of $3,000 and was asked by the casino to send documents for verification via email. Shortly after that, her account was blocked and she was asked to send more documents via land mail, which cost her €50 to do so.
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However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. 1xBet 75 first deposit bonus is a maximum amount the players can get. 1xbet makes the bettors to open an account and put the primary money in it.
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Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so. As a result, we had rejected the complaint due to the player’s lack of response. An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance.
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Unjustified complaint
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The player from Iran had deposited money into his account but the funds seemed to be lost. We rejected the complaint because the player stopped responding to our messages and questions. The player from Portugal had their winnings from sports betting voided.
However, they failed to provide proof and have not replied to this complaint. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved.
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Player struggles with casino’s verification request for a physical bank card.
The player had previously been able to make withdrawals, but the account suspension had suddenly occurred on April 29. The casino’s verification process had been ongoing, with the player having provided ID and account confirmations for Sticpay and Jeton. The casino then requested a photo of the player holding his ID and phone next to his face.
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Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player’s funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino’s support team. After a prolonged wait, the player’s funds were finally cleared.
1xBet’s support team definitely makes betting a lot smoother. In addition to sports betting, 1xBet also offers slot games developed by more than 25 providers, live casino games, as well as other games and virtual sports betting. The player’s account was closed https://crash-predictor.win/ and his winnings were confiscated due to an accusation of multiple account holdings.
There is no further information available and this complaint was left without a resolution. The player had won €3,000 and after successful verification, was able to withdraw €2,000. With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts.
Consequently, we had to reject the complaint due to lack of further response from the player. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
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As the player’s funds were not withheld, we did not assist further. The player from Turkey had difficulty completing the verification process at the casino. The security team had rejected the player’s old passport, which was no longer active, and his recent attempts using a new passport were deemed unsatisfactory. We suggested the player wait at least a week for the casino to finish the verification process. However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication.
1xBet even accepts a range of crypto-currencies, including Bitcoin, but also Litecoin, Dogecoin and many more. The player from Belarus is experiencing problems with completing KYC. The casino keeps asking him to send the same documents over and over. The player provided everything and then he was accused of having multiple accounts. Unfortunately, the casino only described what happened without providing supporting evidence, therefore we were forced to close this case as unresolved. The player’s bonus was not credited as the casino claims that they did not send him any promotional offer.
The casino never provided any and this case remained unresolved. The player from Nigeria has been accused of opening multiple accounts. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting.
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The player requested a withdrawal that was supposed to be sent to his PayPal account. Later on, the PayPal had closed the player’s account with them claiming that he had used fake accounts to receive the money from. The player made a complaint 7 months after the issue occurred. He said he had requested a withdrawal, it was accepted and he received vouchers to his email.
The player from Morocco has been blocked and accused of providing falsified documents. After a verification process was complete, the player was successfuly verified and his winnings were paid. After number of weeks, the casino was not able to provide us with any specific information of the player’s request nor any solution, therefore we have closed this complaint as unresolved. The player from Argentina is struggling to withdraw from the casino due to a limited choice of payment methods. Browse all bonuses offered by 1xBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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