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We had extended the complaint resolution timer twice, offering him the opportunity to respond and reschedule the call. The issue remained unresolved due to the player’s failure to complete the casino’s verification process. The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period.
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The casino had insisted on the need for the bank’s official response based on the results of the code verification. The player had been unable to secure this document, thus hindering the resolution of the complaint. Consequently, the complaint had been rejected due to the player’s failure to provide the necessary evidence.
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Despite the player’s insistence, the casino only closed his account after multiple communications. We explained that we help with requests for a refund in situations of failed self-exclusion, not when casinos fail to close accounts. The player confirmed that the email requesting additional money was fraudulent. His account was eventually unfrozen, but he stopped responding to https://1x-ar.icu/ further inquiries. Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players.
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The player from Ukraine had her account blocked after a verification call. The player confirmed that her winnings were credited to her, so we closed complaint as resolved. The player from Poland had his account closed by the casino after undergoing numerous verifications, including a Skype call. Since the issue happened more than two years ago, we had to reject the complaint. The player from Mexico had requested a withdrawal less than two weeks prior to submitting his complaint. The player had expressed frustration over the delay and lack of transparency from the casino.
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The matter remained unresolved as we lacked the legal authority to investigate such incidents. The player from Peru has been unable to access his Mostbet account for several months. Despite attempting to reset the password and completing a video verification process, he could not access or withdraw his $330 balance. The player from the United Arab Emirates had deposited 30 USDT on June 9, 2024, but the amount had not been credited to his account. Despite contacting customer service and sending an email to support, there had been no response. After the player reported the issue to us, the casino contacted him and resolved the issue, crediting the amount to his account.
The casino confirmed that the delayed payment of 4,000 zł had been credited to the player’s account. The player confirmed the receipt of his funds, and we had marked the complaint as resolved. The app’s highlight is its vast selection of live betting options, which allow you to place bets in real-time with constantly updated odds. Additionally, MegaPari offers numerous bonuses tailored for Indian users, including a welcome bonus and regular promotions.
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